We thank you for shopping with us. If for some reason you need to return an item, you have 30 Days to return or exchange by notifying us thru Contact Us. which will generate and email. Once confirmed you will receive and EXCHANGE/RETUN form via email.
Please Note: All Returns or Exchanges are at the cost of the customer unless B Dynamic Healthwear made an error leading to the customer needing to return items.
Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 7-10 business days of B Dynamic Healthwear receiving the package. If 10 business days have gone and you haven't received your approved refund, please contact your bank first.
After 30 days of delivery of your tracked item, we will no longer accept returns or exchanges.
Unfortunately, we cannot accept returns on gift cards.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet after 10 business days, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We will only pay return shipping and replace items if they are defective or damaged. You may exchange items for a different size or color if it is in stock within in 30 days of receipt of tracked items. Customer is responsible for Shipping costs sending items back to warehouse.
Items That Can Not Be Exchanged or Returned
Embroidered garments are not returnable unless we have made an error in embroidering your garment.
Due to health codes, support and fashion hosiery or compression socks may not be returned or exchanged except in the case of a manufacturer's defect.
You may cancel a paid order up to 8 hours after purchase during business hours, during Monday-Friday (excluding the holiday or weekends) no questions asked- 855-239-6262. If you decide to cancel your order after 8 hours have gone by of placing the order, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY (See above).
Orders placed after 5:30 pm will be processed on the following business day. Keep in mind we are closed and do not process online orders on Saturday, Sunday or Major Holidays.
GENERAL SHIPPING/ ORDER PROCESS
ORDERS ARE PROCESSED MONDAY - FRIDAY 9:00 AM-5:30 PM EST.
Orders placed after 5:30 on Friday pm will not be processed until Monday (excluding holidays)
Please note that once you place your order it takes our system up to 24 hours to process the actual payment.
Then your item is shipped out within 7-12 BUSINESS days from processed payment time.
Please note that your order will be sourced from the Warehouse that will ship your items to you the quickest. This may be from the B Dynamic Healthwear Warehouse or the Manufacturers/Brand warehouse. This may cause you to receive more than one package or tracking number. You will receive a tracking number for every package that is sent to you. Always check your spam folder if you have not heard from us regarding shipping updates.
Mail all packages & correspondences to the address below:
B Dynamic Healthwear, LLC
175 South Third Street, Suite 200
Columbus, Ohio US 43125
Depending on where you live in the US, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, we encourage you to use a trackable shipping service such as USPS or purchase shipping insurance. We don't guarantee that we will receive your returned item.